Privacy Policy

This Privacy Policy explains how OnSite General Contracting (“OnSite,” “we,” “us”) collects, uses, and shares information when you use our website and services (the “Platform”). By using the Platform, you agree to the practices described here.

Information we collect

• Account information you provide, such as your name, email, phone number, and role (property owner or contractor).
• Project information, including descriptions, photos, addresses, scopes, estimates, bids, and messages.
• Contractor verification data, such as licensing and insurance details submitted for review.
• Payment information processed through our payment providers (we do not store full card numbers).
• Usage and device data, such as pages viewed, actions taken, IP address, and browser type, collected automatically.

How we use information

• To provide the Platform — build estimates, match projects with vetted contractors, process bids and payments.
• To verify contractor licensing and insurance and maintain trust and safety.
• To communicate with you about your account, projects, and support requests.
• To improve, secure, and troubleshoot the Platform.
• To comply with legal obligations and enforce our terms.

How we share information

We share information only as needed to run the Platform: between property owners and the contractors involved in a project; with service providers who process payments, hosting, and communications on our behalf; and when required by law or to protect the rights and safety of our users. We do not sell your personal information.

Data security

We use encryption in transit, access controls, and other safeguards to protect your information. No system is perfectly secure, but we work to protect your data and to respond promptly if an issue arises.

Data retention

We keep information for as long as your account is active or as needed to provide the Platform, resolve disputes, and meet legal requirements. You may request deletion as described below.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or limit certain processing. To exercise these rights, contact us at support@onsitegeneralcontracting.com.

Children’s privacy

The Platform is not intended for anyone under 18, and we do not knowingly collect their information.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the “Last updated” date above.

Contact us

Questions about this policy? Email us at support@onsitegeneralcontracting.com.